Had an equipment failure with our garage door at our condo last week. Called the number of the company that originally installed the garage door approximately 15 years ago. They could not get here for at least 5 days. It did not matter to them that my vehicle was trapped in my garage and I was stranded. Then I remembered who installed a door for us at our home in Mendon, years ago. (We sold our house in 2014) I called the number for New England Overhead Door, but mid call I had a call that I needed to take and disconnected.
Surprisingly a few minutes after I finished my call, my phone rang and it was Robyn Plouffe from NEOD, returning my call. I told her of my problem, she said I would get a call from one of their technicians within 20 minutes.
Not only did I get a call, The owner, Robyn’s husband David showed up within the hour to fix my broken door so that I could get on with my day and back to work. I am very grateful and would highly recommend New England Overhead Door to anyone that needs their services. Friendly, knowledgeable, and very fair priced.
Thank you again Robyn and David!!