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We had a problem with the garage door opener, call for a service appointment. Gentlemen showed up, told us what the issue was and presented us with options, repair or replace. After some consideration, we replaced, as it seemed better with a warranty going forward. Did a great job, new set up is a lot quieter, smoother and an improvement over the old system. One visit took care of the issue, Could not be happier! Highly recommend New England Overhead Door for service and more importantly, Customer Service!